Square integration

This is the place to report problems with your store. If you run into a bug, glitch, or error, please post it so that we can know there is a problem to fix.
User avatar
knfcollector
Gold Tier
Gold Tier
Posts: 272
Joined: Sun Aug 28, 2005 12:14 am

Square integration

Postby knfcollector » Fri May 03, 2019 4:39 pm

I recently added the availability to accept credit cards through square and went through all the steps to activate but it doesn’t seem to show the availability of that payment option in my listings although I’ve updated them all. I would like it to say that I accept credit cards in my listings. Anyone else having this issue?
KNFCOLLECTOR

User avatar
Bryan
Gold Tier
Gold Tier
Posts: 2093
Joined: Sun Aug 29, 2004 5:20 pm
Location: Illinois
Contact:

Re: Square integration

Postby Bryan » Sat May 04, 2019 1:53 am

Hi Alex,

It appears that I failed to add a display notice for customers on listings that accept credit cards through square when I set up the square integration. I'll do my best to fix this up within the next 7 days.
Bryan

User avatar
knfcollector
Gold Tier
Gold Tier
Posts: 272
Joined: Sun Aug 28, 2005 12:14 am

Re: Square integration

Postby knfcollector » Mon May 06, 2019 11:47 pm

Brian could you split the acceptance of Checks and Money Orders while you’re at it that I might simply accept one or the other? Also I had a sale in which the customer couldn’t enter his CC info at checkout so I had to send him an invoice and had him use the check/MO option so fees could be collected. Don’t know if this is an isolated instance or sitewide? Thanks
KNFCOLLECTOR

User avatar
Bryan
Gold Tier
Gold Tier
Posts: 2093
Joined: Sun Aug 29, 2004 5:20 pm
Location: Illinois
Contact:

Re: Square integration

Postby Bryan » Wed May 08, 2019 2:35 pm

Quick update:

Credit cards should now be displaying as accepted form of payment on all listings that have square set up as an option. If you see anywhere that it's missing, please post a link to that page/location.

I have not yet separated the checks/money order options as that's a bigger task that I'll have to modify & test on development server before it can safely go live.

Regarding the customer who was unable to enter credit card info ...

I am not 100% certain, but I may have found the cause. There is a bit of a glitch involving the vacation settings that disables some checkout functionality through the personal stores when vacation set to the on position regardless of vacation expiration settings. I noticed your store had vacation set to on, but that the end date was expired, which should automatically turn vacation mode restrictions off, but one was left on.

I have to fix that yet & will try to get it done this week, but in the mean time, I have explicitly turned it off & I'm hoping that clears any further issues.

If it happens again, please alert.

Thanks,
Bryan
Bryan


Return to “Report Member Store Bugs”

Who is online

Users browsing this forum: No registered users and 2 guests