Customer unable to purchase knife

This is the place to report problems with your store. If you run into a bug, glitch, or error, please post it so that we can know there is a problem to fix.
thefarside
Gold Tier
Gold Tier
Posts: 373
Joined: Tue Apr 19, 2011 3:55 am

Customer unable to purchase knife

Postby thefarside » Wed Jul 03, 2019 7:49 pm

Bryan,
I received an email from a customer telling me they tried to buy a knife from my store and got a message stating "the seller is not accepting orders." His cart is then cleared out.
Help
Jim

User avatar
Bryan
Gold Tier
Gold Tier
Posts: 2101
Joined: Sun Aug 29, 2004 5:20 pm
Location: Illinois
Contact:

Re: Customer unable to purchase knife

Postby Bryan » Wed Jul 03, 2019 8:05 pm

Hi Jim,

This was due to a vacation settings bug that disables some checkout functionality through the personal stores when vacation set to the on position regardless of vacation expiration settings. Your store had vacation set to on, but that the vacation end date was expired, which should automatically turn vacation mode restrictions off, but one was left on.

I changed it & am working on the proper fix to prevent future issues.
Bryan

kootenay joe
Gold Tier
Gold Tier
Posts: 8581
Joined: Mon Jan 11, 2016 5:36 pm

Re: Customer unable to purchase knife

Postby kootenay joe » Thu Jul 04, 2019 12:55 am

Wow. That is good service !
kj


Return to “Report Member Store Bugs”

Who is online

Users browsing this forum: No registered users and 1 guest