Customer unable to purchase knife

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thefarside
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Customer unable to purchase knife

Post by thefarside » Wed Jul 03, 2019 7:49 pm

Bryan,
I received an email from a customer telling me they tried to buy a knife from my store and got a message stating "the seller is not accepting orders." His cart is then cleared out.
Help
Jim

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Bryan
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Re: Customer unable to purchase knife

Post by Bryan » Wed Jul 03, 2019 8:05 pm

Hi Jim,

This was due to a vacation settings bug that disables some checkout functionality through the personal stores when vacation set to the on position regardless of vacation expiration settings. Your store had vacation set to on, but that the vacation end date was expired, which should automatically turn vacation mode restrictions off, but one was left on.

I changed it & am working on the proper fix to prevent future issues.
Bryan

kootenay joe
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Re: Customer unable to purchase knife

Post by kootenay joe » Thu Jul 04, 2019 12:55 am

Wow. That is good service !
kj

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