Customer unable to purchase knife

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thefarside
Posts: 424
Joined: Tue Apr 19, 2011 3:55 am

Customer unable to purchase knife

Post by thefarside »

Bryan,
I received an email from a customer telling me they tried to buy a knife from my store and got a message stating "the seller is not accepting orders." His cart is then cleared out.
Help
Jim
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Bryan
Gold Tier
Gold Tier
Posts: 2359
Joined: Sun Aug 29, 2004 5:20 pm
Location: Illinois
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Re: Customer unable to purchase knife

Post by Bryan »

Hi Jim,

This was due to a vacation settings bug that disables some checkout functionality through the personal stores when vacation set to the on position regardless of vacation expiration settings. Your store had vacation set to on, but that the vacation end date was expired, which should automatically turn vacation mode restrictions off, but one was left on.

I changed it & am working on the proper fix to prevent future issues.
Bryan
kootenay joe
Posts: 13373
Joined: Mon Jan 11, 2016 5:36 pm
Location: West Kootenays, B.C.

Re: Customer unable to purchase knife

Post by kootenay joe »

Wow. That is good service !
kj
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