Message states use .jpg file

[Garyslt]

I’ve always saved my photos to my iPad and then when posted I simply chose each one I wanted and added each in the order I deemed most appropriate. The files I assume were always .jpeg, as I have had knives for sale posted for several months.
Now I have new items to post and when I do post and have my entire ad completed, then hit submit, I get this message. I can’t post anything, as there are no photos accepted, yet JPG and JPEG are alike.
Can anyone help?
Kind thanks, Gary

[dsutton24]

Are you certain your photos are being saved as JPEG? Apple has to prove to us that they know waaaaaay better than the rest of us what we want in a computer on a regular basis. I'd bet they're saving your photos in some other format.

[Bryan]

Hi Gary,

Can you try posting a picture here on the forum to see if it works? ...and/or... could you send me one via email so I can check it out? (byan@allaboutpocketknives.com)

Many Thanks,
Bryan

[Garyslt]

Yes here is one. Thanks in advance as I am pretty confused how to correct this? I did try converting JPEG to JPG but it still came through as JPEG.

[Garyslt]

Also, I tried to send a photo on same type file to your email 2x but received bounce back message as follows below:

aapk.allaboutability.com rejected your message to the following email addresses:

byan@allaboutpocketknives.com (byan@allaboutpocketknives.com)

Gary

[Bryan]

Hi Gary,

Can you try listing an Item now and see if the problem persists? The interface will be slightly different, but should work.

Please let me know if not.

Thanks,
Bryan

[Garyslt]

Bryan you are amazing!! I just posted one from my photo library, looks okay I believe.
Apple had 2 updates since I last posted anything. They use HEIC or JPEG file format. I did try online conversion tools but once I downloaded and saved, the file reverted to JPEG. TOO much trouble!
I found out I can post an item and if I use the “take photo” option, it will post as a JPG file.
But I am pleased with this method as I’ve already established the library to draw from and most important I can refer to the library if someone has questions or comments!

Thank you again Bryan! 1st class help!

Gary

[Mumbleypeg]

Also, I tried to send a photo on same type file to your email 2x but received bounce back message as follows below:

aapk.allaboutability.com rejected your message to the following email addresses:

byan@allaboutpocketknives.com (byan@allaboutpocketknives.com)

Gary

Looks like the email address you tried is missing the "r" in Bryan.

Glad Bryan was able to fix you up anyway,. He's indeed amazing!

Ken

Ken