Issues with Chicago knife Works ?

[Gtrclktr-351]

On July 5th, I would have filed with my credit card company. CC companies seem to have a knack for getting a non-responsive merchant's attention and you either your item or a refund.

What I should have done, rather than paying the statement, was to dispute the charge with my credit card company. I was giving CKW the benefit of the doubt, a mistake I will not make again.

[Ruffinogold]

Update on the continuing saga:
June 4, 2026: Order received and the charge showed up on my credit card

June 12, 2026: After calling Customer Service twice I emailed but got no response

June 15,2026: I received my credit card statement showing the CKW purchase and emailed them again
.
June 16,2026: I received a response thanking me for my patience and assuring me my order had been expedited

June 23, 2026: I received an email stating my order was complete and the tracking number was forthcoming.
Later that day I received an email stating my order had shipped. I checked the tracking number and found the shipping label had been
and USPS was awaiting the item.

July 4, 2026: I contacted Blue Ridge Knives, in Marion, VA, CKW's warehouse and shipping facility asking for an update on the shipment and was told, on
I needed to contact CKW for any update.

July 5, 2026: I contacted CKW by email, yet again, asking them for a true update on the status of my shipment and telling them not to thank me, again,
for my patience as it was wearing quite thin.
July 8, 2026: I emailed CKW requesting to cancel my order and refund my money.

July 9, 2026: I received notification my return request had been received, and they would look into it within 1 business day

July 13, 2026: I emailed CKW, AGAIN, requesting an update on the RMA

July 15.2026: I received an email stating my RMA was complete. My response was when can I expect my refund? Hopefully it will be quicker than the
resolution of my complaint.

July 17, 2026: I received an email stating my return was complete and applicable refund has been finalized. Also, an attached not stating it normally
takes 7-10 business days for a refund to show up on a credit card. Ten "business days", disallowing Saturdays and Sundays, will be
Wednesday, July 29. We'll see.

We're in the same boat . At this point Id rather just wait to get the stuff because I know a refund will probably be as long as it may be till I get the products . But ya know , I may never get them with the way it seems to be going

Its been two weeks since they emailed me to say they will look into it and Ive gotten nothing from them since

[bestgear]

The bitterness of poor customer service remains long after the sweetness of a low price is forgotten - if it were me, I’d cancel my order and reorder from a firm that puts the customer first, YMMV

[Gtrclktr-351]

The bitterness of poor customer service remains long after the sweetness of a low price is forgotten - if it were me, I’d cancel my order and reorder from a firm that puts the customer first, YMMV

The particular knife I ordered isn't available elsewhere, except in the highly overpriced secondary market. I refuse to pay $60+ for a Rough Ryder Reserve. I have dealt with CKW several times over the years with no problems. I have had returns and refunds processed quickly. This is a different situation. I opted for the cancellation/refund and am now waiting for my refund to process through my credit card provider. I will definitely think twice before ordering from CKW again.

[bestgear]

I will definitely think twice before ordering from CKW again.

I hear ya Bill, these days my tolerance for poor service is pretty low. We've had a new burger food truck arrive in town and everybody has something good to say. I decided to stop the other day for a late lunch (2 pm) and I walked up, was greeted and then totally ignored for 12 minutes, zero contact. At that point I just walked away, lost my appetite for both lunch and to return. I figured there might be an outreach when I slowly drove past the open door and we looked at each other but nothing, na-da. I reward good service even if it means paying up but like you, the secondary market is where I draw the line as well