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What I should have done, rather than paying the statement, was to dispute the charge with my credit card company. I was giving CKW the benefit of the doubt, a mistake I will not make again.
We're in the same boat . At this point Id rather just wait to get the stuff because I know a refund will probably be as long as it may be till I get the products . But ya know , I may never get them with the way it seems to be goingGtrclktr-351 wrote: ↑Fri Jul 17, 2026 2:21 am Update on the continuing saga:
June 4, 2026: Order received and the charge showed up on my credit card
June 12, 2026: After calling Customer Service twice I emailed but got no response
June 15,2026: I received my credit card statement showing the CKW purchase and emailed them again
.
June 16,2026: I received a response thanking me for my patience and assuring me my order had been expedited
June 23, 2026: I received an email stating my order was complete and the tracking number was forthcoming.
Later that day I received an email stating my order had shipped. I checked the tracking number and found the shipping label had been
and USPS was awaiting the item.
July 4, 2026: I contacted Blue Ridge Knives, in Marion, VA, CKW's warehouse and shipping facility asking for an update on the shipment and was told, on
I needed to contact CKW for any update.
July 5, 2026: I contacted CKW by email, yet again, asking them for a true update on the status of my shipment and telling them not to thank me, again,
for my patience as it was wearing quite thin.
July 8, 2026: I emailed CKW requesting to cancel my order and refund my money.
July 9, 2026: I received notification my return request had been received, and they would look into it within 1 business day
July 13, 2026: I emailed CKW, AGAIN, requesting an update on the RMA
July 15.2026: I received an email stating my RMA was complete. My response was when can I expect my refund? Hopefully it will be quicker than the
resolution of my complaint.
July 17, 2026: I received an email stating my return was complete and applicable refund has been finalized. Also, an attached not stating it normally
takes 7-10 business days for a refund to show up on a credit card. Ten "business days", disallowing Saturdays and Sundays, will be
Wednesday, July 29. We'll see.
The particular knife I ordered isn't available elsewhere, except in the highly overpriced secondary market. I refuse to pay $60+ for a Rough Ryder Reserve. I have dealt with CKW several times over the years with no problems. I have had returns and refunds processed quickly. This is a different situation. I opted for the cancellation/refund and am now waiting for my refund to process through my credit card provider. I will definitely think twice before ordering from CKW again.
I hear ya Bill, these days my tolerance for poor service is pretty low. We've had a new burger food truck arrive in town and everybody has something good to say. I decided to stop the other day for a late lunch (2 pm) and I walked up, was greeted and then totally ignored for 12 minutes, zero contact. At that point I just walked away, lost my appetite for both lunch and to return. I figured there might be an outreach when I slowly drove past the open door and we looked at each other but nothing, na-da. I reward good service even if it means paying up but like you, the secondary market is where I draw the line as wellGtrclktr-351 wrote: ↑Wed Jul 22, 2026 3:50 amI will definitely think twice before ordering from CKW again.
