All About Pocket Knives

Railsplitter wrote: ↑Tue Jun 30, 2026 2:55 am I have never used their customer service but my orders from them always take several days or longer to ship.

I don’t believe they are located in Chicago. Every order I’ve made with them has shipped from Marion, Virginia which is home to a different dealer whose name I don’t remember.

I don’t know if they drop ship or how they operate but I have always received my orders eventually.

Runner 4 Knives wrote: ↑Tue Jun 30, 2026 11:29 pm Yes it’s completely the norm. I’ve bought a few from them. The first took two weeks to ship and another I bought June 4th and it shipped two days ago. But the knives were both under $100 each and purchased separately. I’m sure if they were $400 a piece they would have been quicker at getting them out, maybe not…

Ruffinogold wrote: ↑Wed Jul 01, 2026 4:19 am So what ,other than this place , e-tailers do you guys have good luck with ? Ive ordered from knife center and its a quick turn around with absolutely zero issues .

Ive viisited BladeHQ , Grindworx , DLT tradingand a few others but have never ordered from an E tailer other than Knife Center and unfortunately CKW . I have ordered from Smoky Mountain [ who hasnt ] but those were catalog orders back in the day .
Im a couple hours from SMKW and if you havent been to their store youd probably really enjoy it . I know it has more than doubled in size since I was there last , which was around 1990
Im an hour from the Frost Cutlery factory/warehouse Retail store outside Chatanooga . They obviously have a ton of Frost stuff , which isnt my thing ,but they carry a number of brands like Buck ,Kershaw etc .... its not SMKW but it aint bad and Ive made a number of purchase there , generally for work knives . My most recent score there , which Ive already lost or misplaced , was a cold steel stockman ... and guess what .... it was really nice and I liked the hell out of it . Super surprised how nice it was for the money . I would recommend Cold Steel Slip joint stuff . geerally any cold steelknife is good , I remember not liking them when they came on the market years ago

Ruffinogold wrote: ↑Wed Jul 01, 2026 4:19 am So what ,other than this place , e-tailers do you guys have good luck with ? Ive ordered from knife center and its a quick turn around with absolutely zero issues .

Ive viisited BladeHQ , Grindworx , DLT tradingand a few others but have never ordered from an E tailer other than Knife Center and unfortunately CKW . I have ordered from Smoky Mountain [ who hasnt ] but those were catalog orders back in the day .
Im a couple hours from SMKW and if you havent been to their store youd probably really enjoy it . I know it has more than doubled in size since I was there last , which was around 1990
Im an hour from the Frost Cutlery factory/warehouse Retail store outside Chatanooga . They obviously have a ton of Frost stuff , which isnt my thing ,but they carry a number of brands like Buck ,Kershaw etc .... its not SMKW but it aint bad and Ive made a number of purchase there , generally for work knives . My most recent score there , which Ive already lost or misplaced , was a cold steel stockman ... and guess what .... it was really nice and I liked the hell out of it . Super surprised how nice it was for the money . I would recommend Cold Steel Slip joint stuff . geerally any cold steelknife is good , I remember not liking them when they came on the market years ago

Dinadan wrote: ↑Wed Jul 01, 2026 2:39 am I have never dealt with CKW. After reading this thread I note that three folks have made multiple orders in spite of reporting slow shipping. They must do something right to get the repeat business.

Railsplitter wrote: ↑Wed Jul 01, 2026 9:27 am

Ruffinogold wrote: ↑Wed Jul 01, 2026 4:19 am So what ,other than this place , e-tailers do you guys have good luck with ? Ive ordered from knife center and its a quick turn around with absolutely zero issues .

Ive viisited BladeHQ , Grindworx , DLT tradingand a few others but have never ordered from an E tailer other than Knife Center and unfortunately CKW . I have ordered from Smoky Mountain [ who hasnt ] but those were catalog orders back in the day .
Im a couple hours from SMKW and if you havent been to their store youd probably really enjoy it . I know it has more than doubled in size since I was there last , which was around 1990
Im an hour from the Frost Cutlery factory/warehouse Retail store outside Chatanooga . They obviously have a ton of Frost stuff , which isnt my thing ,but they carry a number of brands like Buck ,Kershaw etc .... its not SMKW but it aint bad and Ive made a number of purchase there , generally for work knives . My most recent score there , which Ive already lost or misplaced , was a cold steel stockman ... and guess what .... it was really nice and I liked the hell out of it . Super surprised how nice it was for the money . I would recommend Cold Steel Slip joint stuff . geerally any cold steelknife is good , I remember not liking them when they came on the market years ago

DLT Trading is my go to dealer. They ship the same day as long as the order is placed early enough. If you create an account with them, you earn points with each purchase that can be used towards future purchases. They obviously aren’t the only dealer that does that but I really like DLT. I have cashed in my points dozens of times. I wouldn’t be surprised if I have saved $300 - $500 over the years.

I like Knifecenter too. My most recent purchase was from them because they had the best price on the knife I wanted.

Blade HQ can sometimes take 2-3 days to ship but they are a good dealer too.

I’ve been to SMKW twice. Well, really 4 times. We visited the area twice but on our second visit I went to SMKW 3 days in a row. My wife was attending a convention for her hobby. I dropped her off each day and straight to SMKW I went among other places.

Gtrclktr-351 wrote: ↑Fri Jul 17, 2026 2:21 am Update on the continuing saga:
June 4, 2026: Order received and the charge showed up on my credit card

June 12, 2026: After calling Customer Service twice I emailed but got no response

June 15,2026: I received my credit card statement showing the CKW purchase and emailed them again
.
June 16,2026: I received a response thanking me for my patience and assuring me my order had been expedited

June 23, 2026: I received an email stating my order was complete and the tracking number was forthcoming.
Later that day I received an email stating my order had shipped. I checked the tracking number and found the shipping label had been
and USPS was awaiting the item.

July 4, 2026: I contacted Blue Ridge Knives, in Marion, VA, CKW's warehouse and shipping facility asking for an update on the shipment and was told, on
I needed to contact CKW for any update.

July 5, 2026: I contacted CKW by email, yet again, asking them for a true update on the status of my shipment and telling them not to thank me, again,
for my patience as it was wearing quite thin.
July 8, 2026: I emailed CKW requesting to cancel my order and refund my money.

July 9, 2026: I received notification my return request had been received, and they would look into it within 1 business day

July 13, 2026: I emailed CKW, AGAIN, requesting an update on the RMA

July 15.2026: I received an email stating my RMA was complete. My response was when can I expect my refund? Hopefully it will be quicker than the
resolution of my complaint.

July 17, 2026: I received an email stating my return was complete and applicable refund has been finalized. Also, an attached not stating it normally
takes 7-10 business days for a refund to show up on a credit card. Ten "business days", disallowing Saturdays and Sundays, will be
Wednesday, July 29. We'll see.