Off line

smiling-knife · Post by **smiling-knife** » Fri Nov 23, 2007 10:53 am

Having trouble with my home broadband service

so may be off line for awhile. Hopefully, it will be sorted soon and I will be back onboard this weekend. I hope you all are enjoying you holiday weekend.

s-k

justold52 · Post by **justold52** » Fri Nov 23, 2007 12:43 pm

Sorry to read about your discomfort...

I will try to keep a smile on most of your followers why-all your are gone.

MITCH RAPP · Post by **MITCH RAPP** » Fri Nov 23, 2007 5:44 pm

S-K, I just put a call into your Broadband Carrier for you. They said they will get right on your problem.

smiling-knife · Post by **smiling-knife** » Fri Nov 23, 2007 7:14 pm

That's the guy I talked to this afternoon. Amazingly

he was able to help. I have not had service for three days. The first call ended with them telling me there was a problem with my computer

. Not so and during a subsequent call I finally received some help. I am way behind in my reading but at least I am smiling again

s-k

Hukk · Post by **Hukk** » Fri Nov 23, 2007 7:42 pm

I always ask for second level support. If they refuse, then I always ask them, OK, I want to go into the command line and ping test a website because I can't reach this site that I use daily. (I did this when I could not log in to a site and found a bad device). Then I ask them if they can help me tweak something in the registry.

The first one almost always works (except once), if not the second always does.

Bottom line, ALWAYS find a way to go to second level support!

Welcome Back!

sunburst · Post by **sunburst** » Fri Nov 23, 2007 7:48 pm

Glad to hear your back in the saddle again SK..Hey Mitch I know I have talked to that wonderful Microsoft rep before and I talked to his cousin who handles Linksys customer relations also...