We cancelled our Direct TV at the end of the 2 year contract, waiting for the exact date to insure no problems. In a few days we received the prepaid box to ship all their junk to them, all done, I thought. February we received our phone bill and we were still being charged for the Direct TV which had been cancelled and equipment returned. Numerous conversations with many people passing the buck, nobody knows how to take correct my bill, one lady said pay what you actually owe, which I did. March the same thing, more time on the phone, more aggravation, finally I got a dear lady who actually recognized the problem and had a remedy. She even gave me a number to call if I didn't receive word within a week concerning the account correction. So I received a credit, something called an "off-cycle bill statement", good I assumed. The next bill came a day or so ago and guess what, I still owe them, they are charging me late fees for something I don't owe!
How do you get to someone who can remedy this. ATT/Southern Bell used to be so easy to talk with, all the outside crews were always helpful. When there were phone issues around the school district rather than call in a problem, you just flagged one of the trucks down and they took care of the work or got some one else to help out in a timely manner. But this billing mess is beyond me, this would be a great comedy plot to turn into a number one TV show by using the responses and conversations I've had beginning in February.
How do you solve something that always starts with a robot, then to a foreign operator that hasn't quite learned to speak English and then to someone who has no clue? So far I've not raised my voice too much.
Treefarmer
