Question regarding offers

[Dave-B]

Hi All,

Has anyone ever accepted an offer from a customer and had a different customer purchase the item before the original customer could complete the purchase? This has not happened to me, but I thought it could happen at some time. Certainly, the original customer should be given preference in this scenario. Does the store software show an accepted offer as pending for other customers?

Dave-B

[bestgear]

Bryan will be along shortly to provide you with the correct answer. I would guess that the quantity available is only decremented upon a sale and not an offer and that a full price sale could happen with an offer pending seller acceptance. Just my educated guess, Bryan understands the backend code and will have the definitive answer.

[Bryan]

Hi Dave,

When an offer is accepted on an item that has a quantity of one, the item is marked as "sale pending" and only the buyer who's offer is accepted can buy the item. The "sale pending" status is set up to expire after 2 or 3 days, however. Can't recall exact timeframe at the moment.

When the buyer pays via checkout, inventory will adjust to 0 as any other sale would do & "sale pending" status changes to "sold".

The thought process behind this is to prevent the item from being available to others for a reasonable amount of time to allow for the ofering entity to pay without risk of item selling out from under them, and to automate the restocking process if the buyer doesn't complete their end of the deal in a timely manner; which happens occasionally, unfortuanately.

If you have more than one item with same item # for sale, an accepted offer will decrement the number that can sell by 1 for two or three days. It would not be marked "sale pending" as there is still inventory available to others. If all inventory later becomes spoken for via accepted offer or sale, the status will become "sale pending" or "sold" based on whether all accepted offers for the item are paid for.

Hope this makes sense

Best,
Bryan

[Dave-B]

Thanks Bryan. It makes perfect sense.

[tnorton]

I am now experiencing an accepted offer with no payment or communication; I'm trying to be patient. I'm assuming 2 days would be the waiting period before allowing to sell / relist item ?