Payment Recieved & Not Showing anything in Sales on AAPK

[basketball_d_10]

I have received payment in paypal however I have not received anything email nor in my AAPK account that the purchase was completed nor is it in my queue. The item I believe it to be still shows in stock as well.

I am new to this - what do I do? Am I missing a step somewhere

[bestgear]

My guess is that PayPal rejected the transaction. Have you looked here: viewtopic.php?p=1185377#p1185377 or reviewed the message when you entered your store like this:

as possible solutions to your problem? If you don’t have a PayPal Business Account then you’ll either need to create one or accept other methods of payment other than PayPal. Please report back!

[basketball_d_10]

I completed that email change to merchant ID the day the notice went out

Paypal doesn't seem to be the issue I don't think as the money is there - the item isn't showing in my sales on here nor does the item show out of stock and there was only a qty of 1. The only way I was aware of any transaction was the Paypal email - I have yet to receive any notice or indication on here of the item that was paid for

[bestgear]

I completed that email change to merchant ID the day the notice went out

Paypal doesn't seem to be the issue I don't think as the money is there - the item isn't showing in my sales on here nor does the item show out of stock and there was only a qty of 1. The only way I was aware of any transaction was the Paypal email - I have yet to receive any notice or indication on here of the item that was paid for

ok gotcha Bryan will be along shortly to troubleshoot and report in. Thanks for the prompt feedback and information, it’s very helpful!

[basketball_d_10]

I completed that email change to merchant ID the day the notice went out

Paypal doesn't seem to be the issue I don't think as the money is there - the item isn't showing in my sales on here nor does the item show out of stock and there was only a qty of 1. The only way I was aware of any transaction was the Paypal email - I have yet to receive any notice or indication on here of the item that was paid for

ok gotcha Bryan will be along shortly to troubleshoot and report in. Thanks for the prompt feedback and information, it’s very helpful!

I did go mark the qty down to 0 to try to prevent the chance someone else would incidentally try to purchase in the mean time. Hopefully that doesn't affect anything worse

[bestgear]

I did go mark the qty down to 0 to try to prevent the chance someone else would incidentally try to purchase in the mean time. Hopefully that doesn't affect anything worse

I was going to recommend that but then I figured Bryan wouldn’t know why the qty was decremented - all good, Bryan is on the issue as I type this!

[basketball_d_10]

I did go mark the qty down to 0 to try to prevent the chance someone else would incidentally try to purchase in the mean time. Hopefully that doesn't affect anything worse

I was going to recommend that but then I figured Bryan wouldn’t know why the qty was decremented - all good, Bryan is on the issue as I type this!

Since I do have the money in my account and the address from that paypal transaction - we are going to go ahead and proceed with getting the shipping piece taken care of so the buyer is not waiting and wondering.

[bestgear]

we are going to go ahead and proceed with getting the shipping piece taken care of so the buyer is not waiting and wondering.

makes perfect sense

[Bryan]

For some reason, when this order was placed, the AAPK server did not receive a response back from PayPal that the payment was accepted. This response is what triggers the AAPK software to send notifications, record sale, and adjust inventory.

Buyer has been notified and payment received, so you should be good to ship and you should now have record of sale available in your order history page:
https://www.allaboutpocketknives.com/ca ... Controller

This has occurred very rarely in the past; maybe once a year on average, every once in a while twice a year, and has typically been the result of a glitch in the network. I did, however, receive a similar report about a week ago, so this will warrant further investigation before dismissing as a glitch.

I don't think this is isolated to your account, but will examine closely as it seems AAPK certainly has you off to a rocky start.

Please let me know if it happens again. You can post here or contact direct at bryan@allaboutpocketknives.com

Best,
Bryan

[basketball_d_10]

For some reason, when this order was placed, the AAPK server did not receive a response back from PayPal that the payment was accepted. This response is what triggers the AAPK software to send notifications, record sale, and adjust inventory.

Buyer has been notified and payment received, so you should be good to ship and you should now have record of sale available in your order history page:
https://www.allaboutpocketknives.com/ca ... Controller

This has occurred very rarely in the past; maybe once a year on average, every once in a while twice a year, and has typically been the result of a glitch in the network. I did, however, receive a similar report about a week ago, so this will warrant further investigation before dismissing as a glitch.

I don't think this is isolated to your account, but will examine closely as it seems AAPK certainly has you off to a rocky start.

Please let me know if it happens again. You can post here or contact direct at bryan@allaboutpocketknives.com

Best,
Bryan

Well i can chalk it up to - Only me